The Role of the Chaplain as a Patient Navigator and Advocate for Patients in the Intensive Care Unit: One Academic Medical Center's Experience

Effective communication between intensive care unit (ICU) staff, and patients and their families, can help increase understanding, trust, and goals-of-care decisions. Many strategies focus on enhancing communication by increasing family meetings or adding patient navigators. In our ICU, we implement...

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Bibliographic Details
Published in:Journal of religion and health
Authors: Teague, Paula (Author) ; York, Sarah (Author) ; Furqan, Muhammad M. (Author) ; Kraeuter, Susan (Author) ; Scott, Wayman (Author) ; Zakaria, Sammy (Author)
Format: Electronic Article
Language:English
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Published: Springer Science + Business Media B. V. [2019]
In: Journal of religion and health
Year: 2019, Volume: 58, Issue: 5, Pages: 1833-1846
Further subjects:B patient advocacy
B intensive care
B patient-centered care
B Spiritual care
B Chaplain
B Patient navigation
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Summary:Effective communication between intensive care unit (ICU) staff, and patients and their families, can help increase understanding, trust, and goals-of-care decisions. Many strategies focus on enhancing communication by increasing family meetings or adding patient navigators. In our ICU, we implemented both strategies, uniquely appointing a chaplain for the patient navigator role. We then surveyed ICU staff on their perceptions of the chaplain/patient navigator, which yielded several valuable insights. Although all staff supported a strong chaplaincy presence, many had concerns about the dual chaplain/patient navigator role. Based on our mixed results, we encourage further exploration to optimize the chaplain role in the ICU.
ISSN:1573-6571
Contains:Enthalten in: Journal of religion and health
Persistent identifiers:DOI: 10.1007/s10943-019-00865-z